bet side Privacy Policy
This policy ensures complete transparency about how your personal information is collected, stored, and used on the bet side platform.
Why This Policy Matters
Introduction and Scope
bet side places the highest priority on the privacy of its platform users. This Privacy Policy ("Policy") describes how we collect, process, store, and disclose your personal information — such as your name, contact details, financial transaction data, and browsing behaviour.
This Policy applies to the bet side website, mobile application, and all our digital services. By creating an account or using our services on the platform, you are considered to have accepted the terms of this Policy.
We also recommend reading our Terms and Conditions page to fully understand your rights and responsibilities when using bet side's services.
What Information We Collect
bet side may collect several types of information, divided into the following categories:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (for identity verification where applicable)
- Username and password
2.2 Financial Information
- Details of deposit and withdrawal transactions made via bKash, Nagad, Rocket, or bank transfer
- Account balance and transaction history
- Payment method identifier (not the full account number)
2.3 Technical Information
- IP address and device identification number
- Browser type, operating system, and screen resolution
- Cookies and session data
- Time spent on the platform and sections visited
2.4 Gaming Activity Information
- Betting history, preferred game categories, and bonus usage records
- Information related to VIP level progress and cashback programme
How We Use Your Information
Purposes of Data Use
bet side uses your information for the specific purposes described below:
3.1 Account Management and Service Delivery
This information is essential for creating and maintaining your account, verifying your identity, completing the login process, and managing deposit and withdrawal transactions. Financial information is verified to ensure accurate payment processing for deposits of ৳100 or more.
3.2 Security and Fraud Prevention
Technical information is analysed to detect unauthorised login attempts, attempts to create multiple accounts, and suspicious transactions. This directly helps protect your account and funds.
3.3 Bonus and Promotion Management
Gaming activity data is used to correctly issue promotions such as the 100% welcome bonus, weekly bet side festival, Friday Dhamaka, and others, and to verify that wagering requirements are being met.
3.4 Service Improvement and Personalisation
By analysing your preferences and usage patterns, bet side works to provide more relevant game recommendations, bonus offers, and an improved experience.
3.5 Customer Support
Our support team has limited access to the necessary information to resolve your issues via 24/7 live chat and email.
3.6 Responsible Gaming
If we notice any concerning changes in gaming behaviour, we may take necessary steps. Learn more about our responsible gaming guidelines and set your own gaming limits.
Disclosure of Information to Third Parties
bet side never sells your personal information. However, certain information may be shared in the limited circumstances below:
4.1 Payment Processors
The relevant payment gateways receive the necessary information to complete transactions via bKash, Nagad, Rocket, and bank transfer. These third parties follow their own privacy policies.
4.2 Technology Service Providers
We work with trusted technology partners for server hosting, cybersecurity, and analytics services. All of them are required to operate under strict data protection agreements.
4.3 Legal Obligations
Information may be provided in response to a court order or a valid legal demand from a competent authority. In such cases, we provide only the information specifically requested.
Security Measures and Your Rights
Cookies and Tracking Technologies
The bet side website and app use several types of cookies:
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, perform security checks, and operate the platform's core functions. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your language preference, game filter settings, and other personal preferences. They make your experience more convenient and relevant.
5.3 Analytics Cookies
Aggregate (non-personally identifiable) usage data is collected to understand which parts of the platform are used most. This helps us improve our services.
You can disable non-essential cookies by changing your browser settings, though this may limit the functionality of some services.
Data Security Measures
bet side applies industry-standard security measures to keep your information safe:
- SSL (Secure Socket Layer) encryption is used for all data transmission.
- One-way hashing algorithms are used for password storage — even staff cannot view your password.
- Financial information is stored in encrypted databases with strictly controlled access.
- Regular security audits are conducted.
- Automated monitoring systems are in place to detect suspicious activity.
However, complete security on the internet cannot be guaranteed. We make every effort, but you are also responsible for keeping your account credentials secure.
Data Retention Period
bet side retains your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be kept for a specific period for the following reasons:
- Financial transaction records: for a specified period due to legal obligations.
- Information required for dispute resolution: during and for a reasonable period after any dispute.
- Security logs: for a limited time for fraud prevention purposes.
Once the above requirements are met, data is securely deleted or anonymised.
User Data Rights
Your Privacy Rights
As a bet side user, you have the following rights:
8.1 Right to Access
You have the right to know what information we are collecting and storing about you. You can view this information by logging into your account or contacting the support team.
8.2 Right to Rectification
You have the right to request correction of any inaccurate or outdated information in your profile. This can be done via account settings or live chat.
8.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You may opt out of marketing communications (such as promotional emails or SMS) at any time. This does not apply to essential service-related communications.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat or write to us at: [email protected] — requests are generally responded to within a reasonable time after receipt.
Protection of Minors' Information
bet side's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at registration, and if any account is confirmed to belong to a minor, it is immediately closed and the associated information is deleted.
If a parent or legal guardian believes their child has registered by mistake, please contact us immediately.
Changes to the Policy
bet side reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via email or platform notifications.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
To learn more about bet side and meet our team, visit the About Us page. For common questions about the Privacy Policy, our FAQ section may also be helpful.